Legal information

Travel Service Arrangement Business — Tokyo Registration No. 20922
東京都知事登録旅行サービス手配業 第20922号
Registered 30 October 2025 / 登録日：2025年10月30日

Business Information:

• Business Name: ELNX Travel

• Representative: リチャード・ボーグ（Richard Borg）

• Address: Room 429, 4F, DK Gotanda, 7-13-5 Nishi-Gotanda, Shinagawa-ku, Tokyo 141-0031, Japan

• Phone Number: +81-80-7946-9866

• Email: elnx.travel@gmail.com

Pricing and Fees:

• Sales Price: Listed on the website for each service

• Additional Fees: Credit card processing fees

• Other Required Fees: Consumption tax, bank transfer fees, cancellation fees (if applicable)

Cancellation Policy:

• Cancellation fees apply to the cancelled services. Days are calendar days counted before the tour start date.
  41 days or more before the tour start date: No cancellation fee
  40–31 days before: 10%
  30–15 days before: 30%
  14–8 days before: 50%
  7 days before or later, including after the tour starts and no-shows: 100%

Payment and Service Delivery:

• Payment Methods: Bank transfer, credit card payment

• Payment Timing: Details provided upon reservation

• Service Delivery Timing: On the confirmed service date after reservation

Refund Policy:

• Refund Conditions: Refunds are issued in accordance with the cancellation policy based on specific conditions.